GDPR Privacy Policy
We are committed to protecting your personal information when you use our website or our services and we want you to be confident that your personal information is safe and secure with us. This privacy policy explains the following:
- How we collect your personal information.
- What personal information we collect.
- How we use your personal information.
- Who we share your personal information with.
- The rights and choices you have when it comes to your personal information.
Who are we?
One Call Business Services Ltd
Unit 4
Dewan Industrial Estate
York Avenue
Haslingden
Lancashire
BB4 4JG
Company Registration Number 6648600
Definitions
Business Partner
Motor main dealer or related service provider who pay a fee to One Call Business Services Ltd to promote their business.
Customer
Garage repair business who purchase the goods and services from the Business Partner.
How do we collect Personal Information?
We obtain personal information from you either through our website, through you contacting us directly as a result of you hearing about our service or through one of our sales representatives making contact with your business.
What personal Information do we collect?
We collect personal information about you when you give this to us in the course of you and/or your business agreeing to use our service.
The information we require may include your full name, business address and business telephone number, business e-mail address and business mobile telephone number.
How do we use your personal information?
In order to keep in contact with you by personal call, by telephone and by e-mail.
In the case of customers to keep your details on our database to keep you informed of offers, promotions and news from our Business Partners and associate companies One Call Leasing Ltd and Collision Solutions Ltd.
Why do we process your personal information?
We will only collect and process your personal information in accordance with data protection laws. Our grounds for processing your personal information are as below:
Consent - Where necessary we will only collect and process your personal information if you have given your consent for us to do so.
Legitimate Interest - We may use and process some of your personal information where we have legitimate business grounds for doing so. Under European Privacy Laws there is a concept of “Legitimate Interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information as follows:
To keep our customers updated about news and promotional offers from ourselves, our business partners and our associate companies.
To keep our business partners updated with information about our customers.
To keep a record of contact details about our customers and business partners.
Who do we share your personal information with?
Business Partner
We will share your data with our customers.
Customers
We will share your personal data with our Business Partners.
The Office for data protection and/or other regulatory governing bodies for the purpose of compliance monitoring.
Our two associate companies One Call Leasing Ltd and Collision Solutions Ltd.
Your personal data rights and choices
You have certain rights under data protection legislation including the right to request a copy of the personal information we hold about you. You can request this in writing to the address at the beginning of this document.
From May 2018 you will have the following rights:
Right to access
The right to request copies of your personal data from us.
Right to correct
The right to have your personal information rectified if it is inaccurate on incomplete.
Right to erase
The right to request that we delete or remove your personal data from our systems. The exception to this will be any data that is required to fulfil our obligation to keep complete accounting records as required by HMRC.
Right to restrict our use of your information
The right to block us from using your personal information or limit the way in which we can use it.
Right to data portability
The right to request that we move, copy or transfer your personal information.
Right to object
The right to object to our use of your personal information including where we use it for our legitimate interests.
How long do we keep your personal information?
We keep your personal information that is necessary to keep complete accounting records as required by HMRC for a period of seven years.
If you have no accounting transactions with ourselves then in the event we cease to trade with your organisation we shall immediately destroy your personal data.
Should you leave your employment with either a Business Partner or a Customer we shall immediately destroy your personal data.
Should you request that your personal data is destroyed this will be carried out immediately.
